Houston rehab privacy notice

Privacy policy coverage details

This notice explains what data this website gathers when you use our Houston rehab facilities guide or contact the helpline, the reasons we gather it, and the way it is managed. This site offers information only; it is not a treatment provider. We do not diagnose anyone, and we do not admit anyone into care.

The helpline is staffed by advisors with training who link callers to licensed providers. Calls cost nothing and stay private, and you may decline any referral. The sections below describe common practice in plain language, so you can decide what feels comfortable to share before dialing.

Information we collect and why

When you call, an advisor may ask for your name, a phone number where you can be reached, and optional details such as insurance and a short description of your situation. We ask only for details that help match callers with Houston rehab facilities, and the insurance and situation questions are optional.

We use a name and callback number so an advisor can follow up if a call drops or a caller asks for more information later. We ask about insurance because payment shapes which programs are realistic; of the 64 SAMHSA-listed facilities within 25 miles of central Houston, 42 list private insurance and 39 list Medicaid, so coverage questions often decide the next step. You can decline any question.

When you browse the site, standard technical information such as browser type and pages viewed may be logged to keep the site working and to understand which pages help people. We do not use that information to identify you.

We share caller details with a treatment provider only when the caller asks to be connected to that kind of program. Connection details are passed on only at your request, never as a condition of calling, and the advisor will tell you which organization is being contacted before anything is sent.

If you do not ask for a connection, your details stay with the helpline and are not forwarded to providers. Asking about Houston rehab facilities does not commit you to entering any program, and a provider may still run its own intake process and ask its own questions.

Some programs list specific credentials, and you can verify those directly with the facility or with a body such as the Joint Commission before you commit to anything. We do not name or endorse individual facilities, and we do not receive payment in exchange for a referral.

How calls are recorded and kept

Calls to the helpline may be recorded or logged for quality and training, and a notice at the start of the call tells you if recording is on. If you would rather not be recorded, say so and ask the advisor to note it; you can also end the call and use the SAMHSA National Helpline instead.

Information from a call is kept only as long as needed for follow-up and recordkeeping, then discarded under the helpline's retention schedule. We do not sell health information, and we do not share it for advertising. If you want to know what is held about you, ask during a call or use the contact details below.

Your choices and limits of this service

You can share as little as you like: a first name and a general question are enough to start. If you give a callback number, an advisor may use it to return your call, so tell them if you would rather not be contacted again. You may ask what information is held and request that it be deleted where the law allows.

In an emergency, call 988 or 911 instead of waiting for a callback. The helpline does not offer emergency response, medical care, or withdrawal management. Stopping alcohol or benzodiazepines can be hazardous, so clinical supervision should guide that process; an advisor can recommend programs, but care decisions belong to you and a licensed clinician.

How to reach us about privacy

Questions about this notice, or requests about information you have shared, can be raised on any helpline call, and the advisor will pass the request along. You can also ask for the current retention schedule and a plain summary of what is stored.

This notice may be updated as the service changes, and the version now posted is the one that applies. Facility counts here are drawn from SAMHSA FindTreatment.gov entries dated November 1 2026, covering Houston programs within 25 miles of downtown; use them as a starting point for your own calls, not as a guarantee of admission or insurance coverage.